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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

How do I watch films using Apple TV?

Option 1: Using Safari on AirPlay (From iPhone or iPad)

If you have an iPhone or iPad, you can easily watch a URL by casting (AirPlaying) content to your Apple TV.

Steps to AirPlay from iPhone/iPad:

  1. Make sure your iPhone/iPad and Apple TV are on the same Wi-Fi network.

  2. Open Safari on your iPhone or iPad: Go to the URL where the video or content you want to watch is located.

  3. Tap the AirPlay icon:

    • If you are watching a video (like from YouTube or a video website), you will see the AirPlay icon (a small rectangle with a triangle at the bottom) in the video player.

    • Tap the AirPlay icon and select your Apple TV from the list of devices.

  4. Watch the video: The content will now play on your TV.

Alternative: AirPlay Entire Screen

  1. Swipe down to open the Control Center on your iPhone or iPad.

  2. Tap on "Screen Mirroring" and choose your Apple TV.

  3. Open Safari (or any other app with the video URL) and the content will appear on your TV.

Option 2: Using AirPlay from a Mac

You can also cast a URL from your Mac to Apple TV using AirPlay.

Steps to AirPlay from Mac:

  1. Make sure your Mac and Apple TV are on the same Wi-Fi network.

  2. Open Safari on your Mac: Go to the website or video URL you want to watch.

  3. Click the AirPlay icon in the video player or use the AirPlay icon in the menu bar on your Mac (next to the volume and Wi-Fi icons).

    • If the AirPlay icon isn’t visible in Safari, click the AirPlay icon in the Mac menu bar and select Apple TV as the output device.

  4. Watch on Apple TV: The video will now be streamed from your Mac to your Apple TV.

Option 3: Using a Web Browser App on Apple TV

Apple TV doesn’t come with a native web browser, but you can download third-party browser apps like AirBrowser or Web Browser for Apple TV from the App Store.

Steps to use a Web Browser App:

  1. Download a browser app (e.g., AirBrowser) from the App Store on your Apple TV.

  2. Open the Browser App.

  3. Enter the URL: Use the on-screen keyboard to enter the URL of the video you want to watch.

  4. Play the video: Once the page loads, you should be able to play the video directly in the browser.

How do I watch films using Android TV?

To watch a URL on Android TV, you have several options depending on the type of URL you want to play (e.g., video, streaming service). Here are a few simple methods to help you get started:

Option 1: Using the Built-in Web Browser (if available)

Some Android TV models have a built-in web browser, like Google Chrome or Mozilla Firefox, but not all Android TVs come with this app pre-installed. Here's how you can use it if you have it:

  1. Install a Browser App (if not already installed):

    • Open the Google Play Store on your Android TV.

    • Search for a browser like Google Chrome or Firefox.

    • Install the browser of your choice.

  2. Open the Browser:

    • After installation, open the browser from your home screen.

  3. Enter the URL:

    • Use the on-screen keyboard or a Bluetooth keyboard (if you have one connected) to enter the URL of the video or site you want to watch.

  4. Play the Video:

    • Once the website loads, click on the video or content to play it.

Option 2: Using Screen Mirroring or Casting

You can cast or mirror content from your phone, tablet, or computer to Android TV. This is an easy way to watch videos from a URL.

Cast from an Android Phone:

  1. Make sure your Android TV and phone are on the same Wi-Fi network.

  2. Enable Screen Mirroring on Android TV:

    • On your Android TV, go to Settings > Device Preferences > Display & Sound > Chromecast built-in, and make sure it's enabled.

  3. Cast from Your Phone:

    • On your Android phone, open the video URL in a browser or app (such as YouTube, Vimeo, etc.).

    • Look for the Cast icon (it looks like a small rectangle with a Wi-Fi symbol) in the top-right corner of the video or app.

    • Tap the Cast icon and select your Android TV from the list.

  4. Watch on TV:

    • The video should start playing on your Android TV.

Cast from a Windows PC:

  1. Make sure your PC and Android TV are on the same Wi-Fi network.

  2. Cast from Chrome Browser:

    • Open Google Chrome on your PC.

    • Click on the three dots menu in the top-right corner and select Cast.

    • Select your Android TV as the casting device.

  3. Enter the URL on your PC:

    • Once the screen is mirrored, open the URL of the video on your PC and it will play on your Android TV.

How do I watch films using Roku?

Using Screen Mirroring (Android or Windows)

If you have a phone or computer, you can mirror your screen to your Roku to play videos via a URL.

For Android Devices:

  1. Enable Screen Mirroring on Roku:

    • On your Roku, go to Settings > System > Screen mirroring and select Enable screen mirroring.

  2. Mirror from Your Android Device:

    • On your Android phone, open the Quick Settings by swiping down from the top of the screen.

    • Look for Cast or Screen Mirroring (this can vary by manufacturer).

    • Select your Roku device from the list of available devices.

  3. Play the Video:

    • Once connected, open the URL for the film or video you want to watch on your phone. It will display on your TV.

For Windows PC:

  1. Enable Screen Mirroring on Roku:

    • Same as above: Go to Settings > System > Screen mirroring on your Roku.

  2. Mirror Your PC to Roku:

    • On your Windows PC, go to Action Center (click on the notification icon at the bottom right).

    • Click on Connect, and select your Roku from the list.

    • Once connected, your PC screen will be mirrored to your TV.

  3. Open the URL:

    • Use your PC to open the URL in a browser, and the video should appear on your Roku.

How do I watch films using Chromecast?

Option 1: Casting from a Mobile Device (Phone or Tablet)

  1. Set up your Chromecast:

    • Plug your Chromecast into your TV and make sure it's connected to the same Wi-Fi network as your phone or tablet.

    • Ensure that the Chromecast is powered on and ready to cast.

  2. Open the Film URL on Your Phone or Tablet:

    • Open the website where the video is located.

  3. Cast to Your TV:

    • Look for the Cast icon. It looks like a small rectangle with a Wi-Fi symbol in the corner, and it's usually located at the top right of the screen.

    • Tap the Cast icon, and choose your Chromecast device from the list of available devices.

  4. Watch the Film: Once selected, the film will begin playing on your TV.

Option 2: Casting from a Computer (Using Google Chrome)

  1. Connect Chromecast to Your TV:

    • Ensure that your Chromecast is plugged into your TV and connected to the same Wi-Fi network as your computer.

  2. Open Google Chrome on Your Computer:

    • Launch Google Chrome and go to the website that has the video URL you want to watch.

  3. Cast from Google Chrome:

    • In the upper-right corner of the Chrome browser, click on the three dots menu (the "More" icon).

    • Select Cast from the dropdown menu.

  4. Select Your Chromecast Device:

    • Once you click on Cast, you will see a list of available devices. Select your Chromecast.

  5. Choose to Cast Tab:

    • You can choose to cast a specific tab (the tab with the film URL) or cast the entire desktop if you want to mirror your whole screen.

  6. Play the Video: Once your Chromecast is connected, the video should begin playing on your TV screen.

Option 3: Using the Google Home App (for Casting via Phone)

  1. Open the Google Home App:

    • If you haven’t already, download and install the Google Home app on your phone (available on both iOS and Android).

  2. Select Your Chromecast Device:

    • Open the Google Home app and tap on your Chromecast device.

  3. Cast Your Screen:

    • Tap the Cast my screen button (this will mirror your phone’s screen to your TV).

  4. Play the Video URL:

    • Open the URL of the video you want to watch on your phone’s browser or app, and it will appear on your TV.

Option 4: Using Google Cast on Supported Apps (e.g., YouTube, Netflix, etc.)

Many streaming apps like YouTube, Netflix, Hulu, and others have built-in casting support.

  1. Open the App on Your Phone or Tablet:

    • Open the URL and find the video or film URL.

  2. Tap the Cast Icon:

    • Look for the Cast icon in the app (usually at the top right or bottom).

  3. Select Your Chromecast:

    • Choose your Chromecast device from the list, and the video will start playing on your TV.

How do I watch films using Fire TV?

Screen Mirroring from Your Phone to Fire TV

You can mirror your phone or tablet to Fire TV using screen mirroring.

  1. Enable Screen Mirroring on Fire TV:

    • Go to Settings on your Fire TV.

    • Select Display & Sounds, then choose Enable Display Mirroring.

  2. Mirror from Your Phone:

    • For Android: Swipe down to open the quick settings and look for Cast or Screen Mirroring. Tap it and choose your Fire TV device.

    • For iPhone: Open the Control Center (swipe down from the top right) and tap on Screen Mirroring, then select your Fire TV.

  3. Open the URL on your phone: Open the video link or URL on your phone, and it will display on your Fire TV.

Option 3: Using the Fire TV Web Browser

You can use a browser like Silk Browser on Fire TV to open a URL directly.

  1. Install the Silk Browser: If you don’t have it, go to the Amazon Appstore on your Fire TV, search for "Silk Browser," and install it.

  2. Open Silk Browser: Once it's installed, open the Silk Browser on your Fire TV.

  3. Go to the URL: Enter the URL of the movie or video in the browser's address bar.

  4. Play the Video: The video should load and you can play it directly from the browser.

Option 4: Casting from Your Phone to Fire TV

If you have a Fire TV Stick and it supports casting (via Miracast or AirScreen app):

  1. Install the AirScreen App on Fire TV:

    • Go to the Amazon Appstore on your Fire TV and install the AirScreen app (this enables AirPlay and Miracast on Fire TV).

  2. Open the AirScreen app on your Fire TV and follow the on-screen instructions to set it up.

  3. Cast from Your Phone:

    • For Android: Go to your phone’s Quick Settings and select Cast or Screen Mirroring, then select your Fire TV.

    • For iPhone: Swipe down to open the Control Center, select Screen Mirroring, and pick your Fire TV.

  4. Open the URL on your phone: Play the movie or video from the URL, and it will display on your TV.

How do I watch the films?

If you have Chromecast or a similar device:

  1. Connect Chromecast to your TV: Make sure it’s plugged into your TV and connected to the same Wi-Fi network as your phone or computer.

  2. Open the URL on your phone (for the film you want to watch). 

  3. Cast the video to your TV:

    • Open the website in a browser where the URL is, and look for the Cast icon (it looks like a little rectangle with a Wi-Fi signal in the corner).

    • Tap the Cast icon, and select your TV or Chromecast device.

  4. Enjoy the film: The movie or video will start playing on your TV screen.

If you have Apple TV:

  1. Connect Apple TV to your TV and make sure it's on the same Wi-Fi network as your phone or computer.

  2. AirPlay the video: On your iPhone, iPad, or Mac, open the URL with the film you want to watch.

  3. Look for the AirPlay icon (it looks like a rectangle with a triangle at the bottom).

  4. Select your Apple TV: Tap the AirPlay icon, then choose your Apple TV.

  5. The film should now play on your TV.

Using a HDMI Cable from Your Computer

  1. Connect your computer to the TV using an HDMI cable.

    • Plug one end of the HDMI cable into your computer and the other into your TV’s HDMI port.

  2. Switch your TV input to the HDMI channel that matches the port you plugged into (usually there’s a button on your TV remote to change input).

  3. Play the film: Open the URL in your web browser on your computer, and the film should display on your TV.

Using Screen Mirroring

If you have a Smart TV that supports screen mirroring:

  1. Enable screen mirroring on your TV (this might be called “Miracast” or “AirPlay” depending on the TV brand).

  2. Mirror your phone or computer’s screen: On your phone or computer, select the option to cast or mirror your screen to your TV.

  3. Open the URL with the movie on your phone or computer.

  4. The movie should appear on your TV.

What is included in a membership?

Membership includes access to an incredible catalog of videos and live events.

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I set a new password or reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account.

Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.
  2. The request should include your order number and reason for the refund.
  3. Refunds will be processed to the original payment method used at the time of purchase.
  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  5. Services or products already used or accessed may not be eligible for a full refund.

Check out our Help Center
Our help center is a valuable resource for finding answers to a variety of questions. Whether you're troubleshooting a technical issue, or seeking guidance on how to navigate our website, our informative articles have got you covered.
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